*As this is a Distance
Learning course, you can apply at any time during the academic year.
However, please note that when you apply for a course, your place is not
guaranteed until you receive confirmation from a member of our Customer Services
Team*
Principles of Customer Service - Level 2 -
Distance Learning
Content & Overview:
This
qualification is designed to support learners in developing a strong
understanding of customer service principles. It covers key topics such as
delivering high-quality customer service, handling customer requests and
complaints, working in a customer-focused way, and communicating
effectively.
The course is ideal for anyone looking to work in
customer-facing roles or improve the service they provide in their current job.
Delivered entirely through distance learning, learners study at their own pace
and receive support from a dedicated tutor throughout the course.
Successful completion leads to a nationally recognised
Level 2 certificate that can enhance job prospects or support progression into
further learning or apprenticeships.
What you'll learn:
Mandatory Units:
Unit 01 - Principles of Customer Service and
Delivery
Understand customer expectations and how to meet them.
Unit 02 – Understand Customers
Learn about different types of customers and how to
engage with them appropriately
Unit 03 – Understand Employer Organisations
Explore business structures, internal roles, and
external influences.
• Understand How to Communicate with Customers
•
Understand How to Handle Customer Information
• Understand How to Develop
Customer Relationships
Suitable for:
This course is suitable for
individuals who want to work or already work in customer-facing roles and want
to improve their understanding and practice of excellent customer service. It is
ideal for:
• New entrants to customer service roles – looking
to gain a formal understanding of the key principles and expectations.
•
Jobseekers – wanting to enhance their employability with a recognised
qualification.
• Employees in public- or private-sector roles – who
want to improve their service skills and boost career progression.
•
Individuals preparing for a Level 2 or 3 customer service
apprenticeship.
• Retail, hospitality, call centre, or office
workers – looking to refresh or formalise their skills.
Entry Requirements & Important Eligibility
Information:
No prior experience is required - just a good
standard of English and a commitment to learning.
Delivery method:
Independent study using Google
Classroom resources. Online support from your tutor.
Progression route:
Apprenticeship Customer
Service L2 (NLC staff ONLY)
DISCLAIMER:
When applying for this course, you
must provide evidence to confirm eligibility for funding, proof of ID and full
address. Applying for a course does not mean you are automatically enrolled. You
must be 19+ on 31 August 2025 and a UK resident.
Our dedicated team will be
happy to help – just call us on 01724 297146 or contact us on