*As this is a Distance
Learning course, you can apply at any time during the academic year.
However, please note that when you apply for a course, your place is not
guaranteed until you receive confirmation from a member of our Customer Services
Team*
Customer Service -
Level 1 - Distance Learning
Content &
Overview:
Want to build confidence working with customers?
If
you're just starting out in your career or looking to improve your customer
service skills, this course will give you the knowledge and tools to deliver
great service across a range of settings - from shops and offices to hospitality
and local government.
You’ll develop practical skills that employers value,
including communication, handling problems, and understanding customer
needs.
What you'll
learn:
• What customer service is and why
it’s important in different industries
• How to communicate
professionally and deal with customer queries
• Problem-solving
strategies to handle complaints and difficult situations
• How to work
as part of a team and meet workplace expectations
• Personal qualities
and behaviours that help you succeed in a customer-focused role
Suitable for:
This course is
ideal if you:
• Are new to customer service or employment in
general
• Want to improve your skills and confidence when dealing with
people
• Are thinking about a career in retail, hospitality, reception,
admin, or call centres
• Have completed an introductory course like
"Introduction to Customer Service" and are ready for a qualification
Entry Requirements: Important Eligibility
Information:
There are no formal entry requirements, but you
should be able to read and write in English confidently.
Please note that the NCFE Level 1 Certificate in Customer
Service (Distance Learning) is only suitable for individuals who are
currently employed in a relevant customer service role. This is
essential to meet the course requirements, which include demonstrating skills
and knowledge within a real working environment.
If you are not currently
employed in a suitable role but are interested in developing your customer
service skills, please contact us to discuss alternative learning
opportunities.
Delivery method:
Independent
study using Google Classroom resources. Online support from your
tutor.
Progression route:
Level 2 NCFE
Principles of Customer Service
DISCLAIMER:
When applying for
this course, you must provide evidence to confirm eligibility for funding, proof
of ID and full address. Applying for a course does not mean you are
automatically enrolled. You must be 19+ on 31 August 2025 and a UK
resident.
Our dedicated team will be happy to help – just call us on 01724
297146 or contact us on https://northlincsadulteducation.co.uk/contact