Introduction to Working in Customer Service - Tailored Learning
If you would like to Apply/Enrol to this course, please click the 'APPLY' or 'ENROL' button now. (If there is more than one course listed, select the course with the start date and location that best suits you.)
If the course is currently full, it will be unavailable for Application, but you can request more information or ask to be placed on a waiting list by clicking the 'ENQUIRE' button and completing a short form. If you would like more information about the course, please call our friendly team on 01724 297146.
| Introduction to Working in Customer Service - Tailored Learning | 15/09/2025 | 13/10/2025 | 09:30 | 11:30 | THE PODS |  |
Will I have to pay fees?
We need to check what course you are enrolling on and what your age and income status is first.
You may be entitled to a free or reduced cost place if you are in receipt of benefits, you depend financially on someone who does, or are working but on a low wage (£22,308 annual gross salary)
More information about this Course
Save as PDF
Course Description
Introduction to Working in Customer Service - Tailored
Learning
Content &
Overview:
Thinking about a role where you work with people?
This short course is a great first step if you're new to
customer service or looking to build your confidence before starting a
qualification. You’ll explore what good customer service looks like, what
employers expect from you, and how to handle real-life situations in the
workplace.
What you'll get from the course:
• A clear understanding of the role customer service plays
in different industries
• Tips on how to communicate clearly and deal with
problems calmly
• An insight into what customers expect – and how to meet or
exceed those expectations
• The behaviours and skills that help you stand out
in a customer-facing role
Is this course right for you?
If you’re just
starting out, returning to work, or want to explore customer service as a
career, this course will give you the basics you need and boost your
confidence.
Delivery Method:
Face to face.
Suitable for:
Those who have an interest
in seeking work in customer service or a people facing job and want to learn
more about it.
Entry requirements:
No, or less than 3 months,
previous experience of customer service jobs.
Progression Route:
Once you’ve completed this
course, you’ll be ready to take the next step and join the NCFE Level 1
Certificate in Customer Service.
DISCLAIMER:
When applying
for this course, you must provide evidence to confirm eligibility for funding,
proof of ID and full address. Applying for a course does not mean you are
automatically enrolled. You must be 19+ on 31 August 2025 and a UK
resident.
Our dedicated team will be happy to help – just call us on 01724
297146 or contact us on https://northlincsadulteducation.co.uk/contact
|