Content & Overview:

This course is ideal for anyone looking to improve their communication skills and build confidence for the workplace. It will help you communicate effectively with colleagues, customers and employers.

You will be taught in a small, supportive group.

You'll learn how to:

• Communicate confidently and professionally in the workplace
• Understand the importance of verbal, non-verbal and written communication
• Develop active listening and questioning skills
• Build positive working relationships with colleagues and managers
• Communicate effectively with customers and provide excellent customer service
• Handle challenging situations and respond professionally to complaints or difficult conversations
• Prepare for job interviews, including answering common interview questions
• Develop confidence through practical communication activities and role-play

There are no exams on this course. You will take part in practical activities, group discussions, role-play and tutor-led exercises to develop your communication skills and confidence.

Suitable for:
Individuals who are looking for work and who wish to improve their communication in the workplace.

Entry requirements:
You must be actively seeking employment or volunteering opportunities.

Delivery Method:
Face to face

Progression route:
After completing the course, you could:

• Move onto Principles of Business Administration (Distance Learning)
• Other learning opportunities with Adult Education and Community Learning
• Further Learning
• Gain employment

Support is available from our Information, Advice and Guidance team

Any additional information:
NA